Frequently Asked Questions.

Do you offer custom options?

Yes! You can customize most of our products with your own design, text, or idea. Head on over to our Custom FAQ page for more questions answered or check out our Custom page.

Do you offer wholesale or bulk pricing?

Yes! Contact us with details and we’ll provide a quote. Visit our Custom FAQ page for more details.

*Please note: not all designs that are in our current collection can be used for wholesale purchases.

How long will it take to receive my order?

*Please note: Turnaround times do not include shipping time.

Our current turnaround time for custom orders is 2-14 business days, plus shipping time. The exact time frame depends on the type of order and product availability. Pre-made items usually ship within 2-5 business days. Wholesale orders can sometimes take up to 3 weeks to complete depending on quantity and complexity.

• Made-to-Order Items: Most of our products are made to order, meaning they are not kept in stock. Once you place your order, we source the necessary materials, which adds to the processing time.  

• In-Stock Items: Some items are available for immediate shipment. If you’re in need of a faster turnaround, feel free to reach out and inquire if we have the product on hand or if it needs to be ordered.  

We always strive to fulfill orders as quickly as possible while ensuring the highest quality. If you have a specific deadline, please contact us, and we’ll do our best to accommodate your request.

Where do you ship?

We currently ship across Canada and the US. For more information, check out our Shipping Policy.

Can I pick up my order locally?

Local pickup is available at no charge. Choose the “FREE PICKUP” shipping option at checkout. Once your order is ready, you will receive an email with the pickup address as well as pickup options. We are located near Barrhaven in Ottawa, ON.

What’s your return or exchange policy?

At this time, we do not accept returns or exchanges. Please visit our Return Policy page for more details.

What sizes do you offer?

Sizing varies by item and is subject to availability through our suppliers. Please refer to the size chart on each product page for measurements. We're always working to offer more apparel options in both smaller and larger sizes. If there's a size or fit you'd love to see, feel free to reach out!

How do you recommend I take care of my items?

Each item will usually have a tag or care card inside your order. All apparel is made using either direct to film transfers or vinyl. It is recommended to wash inside out, wash in cold water, dry on low or hang to dry, do not dry clean and do not iron.

All stickers are printed on matte weatherproof sticker paper and then laminated for extra protection against water, however, you still will want to be careful. If using them on washable items, I recommend that you do not get them super wet and avoid any type of soaking. Do not put in the dishwasher or microwave.

All cups, mugs and tumblers are made using either sublimation, UV direct to film or vinyl. It is recommended to hand wash and avoid soaking. Do not put in the dishwasher or microwave.

If these instructions are not followed, it can cause damage to your products.

How do I use my discount code?

All discount codes must be used at time of purchase. There will be no adjustments made for discount codes that are not applied.